How do I make a reservation?
You can book directly on our website at www.MyLuxeRetreats.com or through our listings on platforms like Airbnb and Vrbo the latest availability it reflected on our website. For direct bookings, you'll receive a confirmation email with your reservation details and access instructions.

What is your cancellation policy?
Cancellation policies vary by property—please refer to your confirmation email for the exact terms. Generally, non-refundable rates are final, while refundable rates allow for partial refunds if canceled within the specified window. Please consult our full Terms & Conditions for details.

When are check-in and check-out times?
Standard check-in is at 4:00 PM, and check-out is at 11:00 AM, unless otherwise arranged. You can request early check-in or late check-out for an additional fee—just let us know in advance.

Is an early check-in possible?
Yes, early check-in may be available depending on availability and usually involves an additional fee. Please contact us to confirm.

What do I need for self-check-in?
You’ll receive your personalized access code before arrival, along with instructions via email and/or text message. Please keep it confidential and secure.

Are pets allowed?
Pet policies vary by property. Please check your confirmation or contact us before booking if you plan to bring a pet.

Is smoking allowed?
All Luxe Retreats properties are non-smoking, unless specifically noted otherwise. A cleaning fee may apply if smoking occurs inside the unit.

What if something breaks or needs maintenance?
Please message us immediately. Our local property manager will respond promptly to assist.

How does the security deposit work?
A temporary hold may be placed before check-in to cover any damages. It’s a pre-authorization; no funds are captured unless necessary. The hold is released if no damages are found.

When will I receive my deposit return?
If no damage is reported, the authorized hold is released within 5 to 7 business days after check-out, depending on your bank’s processing times.

Is there a cleaning fee?
Yes, a one-time cleaning fee is included in your booking total. Periodic stays longer than seven nights may qualify for added cleaning services at an additional cost.

Can I extend my reservation?
Extensions depend on availability. Please inquire at least 48 hours in advance so we can check our calendar and accommodate your request.

Can I book directly instead of through a listing platform?
Absolutely. We offer a preferred rate for direct bookings—please inquire for details.

What local recommendations do you offer?
We provide a detailed Neighborhood Guide including curated lists of restaurants, grocery stores, boutiques, and transport options.

FAQs